Refund Policy
Our commitment to fair and transparent refund practices that protect both parties
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Overview
At Devora, we strive to ensure complete satisfaction with our services. Our refund policy is designed to be fair to both our clients and our business, whilst maintaining the highest standards of service quality.
Our Commitment
We're committed to delivering exceptional results and will work with you to address any concerns before considering refunds.
Project Cancellation
If you need to cancel a project, the following terms apply based on the project stage:
Before Project Commencement
Full refund minus administrative fees
If you cancel before we begin any work on your project
Initial Planning Phase
75% refund of total project cost
During strategy, planning, and initial design phases
Development Phase
Prorated refund based on work completed
During active development and implementation
After Project Completion
No refund available
Once the project has been delivered and approved
Service Quality Guarantee
If you are not satisfied with our services, we will work with you to address your concerns. This includes:
Refund Process
To request a refund, please follow these steps:
Contact Our Support Team
ImmediateReach out to us with your refund request and provide details about your concerns
Provide Request Details
Within 24 hoursInclude your project details, reason for refund, and any supporting documentation
Review Process
Up to 5 business daysOur team will review your request and may schedule a call to discuss solutions
Refund Processing
Within 10 business daysIf approved, refunds will be processed back to your original payment method
Exceptions
Certain situations may not be eligible for refunds:
Completed & Approved Services
Services that have been fully delivered and approved by the client
Custom Development Work
Bespoke development work that has been completed to specification
Specification Compliance
Instances where project specifications and requirements were met
Third-Party Costs
External costs such as domain names, hosting, or third-party licenses
Change of Mind
Refunds due to change of business direction after project approval
Dispute Resolution
We believe in resolving issues through open communication. If you have concerns:
Direct Communication
We encourage direct communication to resolve any issues quickly and effectively.
Mediation
If direct resolution isn't possible, we're open to third-party mediation services.
Contact Us
If you have questions about our refund policy or need to request a refund, please contact our support team: