RefundPolicy
Our refund policy outlines the terms and conditions for refunds and cancellations of our services.
Contents
Overview
At Devora, we strive to provide exceptional web development services and ensure client satisfaction. This refund policy outlines the circumstances under which refunds may be provided.
We believe in fair and transparent business practices, and this policy is designed to protect both our clients and our business interests.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- • Services were not delivered as agreed upon in the contract
- • Technical issues on our end prevented project completion
- • Client cancellation within 48 hours of contract signing (before work begins)
- • Mutual agreement between client and Devora to terminate the project
All refund requests must be submitted in writing with detailed justification for the request.
2. Refund Process
To request a refund, please follow these steps:
Step 1: Contact Us
Email us at hello@devora.co.uk with your refund request, including project details and reason for the refund.
Step 2: Review Process
We will review your request within 5 business days and may request additional information or documentation.
Step 3: Decision
You will receive a written response regarding the approval or denial of your refund request.
Step 4: Processing
If approved, the refund will be processed within 10 business days to your original payment method.
3. Cancellation Policy
Project cancellations are handled as follows:
Before Work Begins
Full refund available if cancelled within 48 hours of contract signing and before any work has commenced.
Work in Progress
Partial refund may be available based on work completed. You will be charged for completed milestones and any deliverables provided.
Near Completion
If the project is more than 75% complete, no refund will be available as the majority of resources have been invested.
4. Non-Refundable Items
The following items are generally non-refundable:
- • Domain name registrations and renewals
- • Third-party software licenses and subscriptions
- • Hosting setup fees and monthly hosting charges
- • Premium plugins, themes, or stock imagery purchases
- • Time spent on consultation calls and strategy sessions
- • Work completed and delivered according to contract specifications
These costs are typically passed through to third parties and cannot be recovered by Devora.
5. Processing Time
Refund processing times vary by payment method:
- • Credit/Debit Cards: 5-10 business days
- • PayPal: 3-5 business days
- • Bank Transfer: 3-7 business days
- • Stripe: 5-10 business days
Please note that processing times may vary depending on your bank or payment provider's policies.
6. Dispute Resolution
If you disagree with our refund decision, we encourage open communication to resolve the matter amicably.
We are committed to finding fair solutions and maintaining positive client relationships. Please contact us to discuss any concerns.
7. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
Existing contracts will remain subject to the policy in effect at the time of signing unless otherwise agreed in writing.
8. Contact Us
If you have questions about our refund policy or need to request a refund, please contact us:
Email: hello@devora.co.uk
Address: Sheffield Science Park Cooper Buildings, Arundel St, Sheffield City Centre, Sheffield S1 2NS
For general inquiries about our services, please see our Contact Page.