EnviroTech Emergency Plumbing
24/7 Emergency Plumbing Service Platform with real-time booking and instant quote functionality
Project Overview
EnviroTech needed a robust digital platform to handle emergency plumbing requests 24/7 while providing instant quotes to customers in distress situations. The challenge was creating a system that could efficiently manage emergency bookings whilst maintaining a calm, professional user experience.
The Challenge
Emergency plumbing services require immediate response and clear communication. Customers in distress need quick access to help, whilst the business needs efficient booking management and quote generation.
24/7 emergency booking system with real-time availability
Instant quote calculator for various plumbing services
Mobile-first design for customers in emergency situations
Integration with existing business management systems
Clear service area mapping and technician dispatch
Our Solution
We developed a comprehensive emergency service platform with intuitive booking flows and automated quote generation.
Discovery & Research
Conducted user interviews with customers who had experienced plumbing emergencies to understand pain points and expectations.
Design & Prototyping
Created a calming, professional interface that guides stressed customers through the booking process efficiently.
Development & Integration
Built a robust booking system with real-time availability, quote calculator, and business management integration.
Testing & Launch
Comprehensive testing across devices and scenarios, including emergency booking simulations.
Results & Impact
Increase in Emergency Call Conversions
Reduction in Administrative Workload
Average Response Time
Customer Satisfaction Score
"The new platform has transformed how we handle emergency calls. Customers can now get instant quotes and book services even outside office hours, which has significantly increased our conversion rates."