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E-commerceWeb DesignSEO

SandalwoodMemorials

Premium memorial & headstone design service featuring an elegant product showcase and seamless quote system

Case study below
2024
Year
4 months
Duration
E-commerce
Category
Sandalwood
Client
Sandalwood Memorials
Overview

Project
Story

Sandalwood Memorials required a delicate balance between showcasing their premium memorial products whilst remaining sensitive to their clients' emotional needs during difficult times. The platform needed to guide families through memorial options with dignity and respect.

Challenge

The
Problem

Creating an e-commerce experience for memorial services requires exceptional sensitivity and thoughtful design to support families during their most difficult moments.

01

Sensitive product presentation for memorial services

02

Intuitive quote system for custom memorial designs

03

Respectful user experience during emotional decision-making

04

Comprehensive product catalogue with detailed customisation options

05

SEO optimisation for local memorial service searches

Solution

Our
Approach

We crafted an elegant, respectful platform that guides families through memorial options with care and dignity.

01

Empathy Research

Conducted sensitive research with bereaved families to understand their needs and emotional journey when selecting memorials.

Empathy mapping
Sensitive user journeys
Content strategy
02

Respectful Design

Created a calming, elegant design system that honours the memory of loved ones whilst providing clear navigation.

Design system
Product showcase layouts
Quote system wireframes
03

E-commerce Development

Built a sophisticated product catalogue with customisation options and a discreet quote system.

Product management system
Quote calculator
Content management
04

SEO & Launch

Implemented local SEO strategies and launched with comprehensive testing and family feedback integration.

SEO optimisation
Local search strategy
Launch support
Results

Impact &
Metrics

145%
Increase in Online Enquiries
5+ mins
Average Session Duration
78%
Quote Completion Rate
4.9/5
Customer Satisfaction
"The website beautifully represents our services whilst being incredibly sensitive to our clients' needs. We've seen a significant increase in enquiries and the feedback from families has been overwhelmingly positive."
DS
David Sandalwood
Director, Sandalwood Memorials
Features

Key
Capabilities

01
Elegant Product Showcase
02
Custom Memorial Designer
03
Sensitive Quote System
04
Memorial Gallery
05
Local SEO Optimisation
06
Family Testimonials
Stack

Tech
Stack

Next.js
TypeScript
Tailwind CSS
Sanity CMS
Vercel
Google Analytics

Let's work
together

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