Sandalwood Memorials
Premium memorial & headstone design service featuring an elegant product showcase and seamless quote system
Project Overview
Sandalwood Memorials required a delicate balance between showcasing their premium memorial products whilst remaining sensitive to their clients' emotional needs during difficult times. The platform needed to guide families through memorial options with dignity and respect.
The Challenge
Creating an e-commerce experience for memorial services requires exceptional sensitivity and thoughtful design to support families during their most difficult moments.
Sensitive product presentation for memorial services
Intuitive quote system for custom memorial designs
Respectful user experience during emotional decision-making
Comprehensive product catalogue with detailed customisation options
SEO optimisation for local memorial service searches
Our Solution
We crafted an elegant, respectful platform that guides families through memorial options with care and dignity.
Empathy Research
Conducted sensitive research with bereaved families to understand their needs and emotional journey when selecting memorials.
Respectful Design
Created a calming, elegant design system that honours the memory of loved ones whilst providing clear navigation.
E-commerce Development
Built a sophisticated product catalogue with customisation options and a discreet quote system.
SEO & Launch
Implemented local SEO strategies and launched with comprehensive testing and family feedback integration.
Results & Impact
Increase in Online Enquiries
Average Session Duration
Quote Completion Rate
Customer Satisfaction
"The website beautifully represents our services whilst being incredibly sensitive to our clients' needs. We've seen a significant increase in enquiries and the feedback from families has been overwhelmingly positive."