Back to all case studies
Service Platform

EnviroTech Emergency Plumbing

24/7 Emergency Plumbing Service Platform

Client
EnviroTech
Duration
4 weeks
Year
2024

The Challenge

What we set out to solve

1

24/7 emergency booking system with real-time availability

2

Instant quote calculator for various plumbing services

3

Mobile-first design for customers in emergency situations

4

Integration with existing business management systems

5

Clear service area mapping and technician dispatch

Our Approach

How we tackled it

We built a comprehensive web platform that revolutionized their operations. Customers now submit emergency requests through an intuitive interface that captures property details, problem type, and location. Our system instantly matches available engineers to jobs based on proximity using GPS tracking, calculates dynamic pricing based on demand and complexity, and sends real-time SMS/email confirmations. Engineers receive job alerts on their mobile devices with full property information, can update job status in real-time (dispatched, en-route, completed), and customers track engineer arrival with live location updates. The system integrates with their accounting software for automatic invoicing.

Process

Execution timeline

1

Discovery & Research

  • —Conducted user interviews with customers who had experienced plumbing emergencies to understand pain points and expectations
  • —User journey mapping
  • —Competitive analysis and technical requirements definition
2

Design & Prototyping

  • —Created a calming, professional interface that guides stressed customers through the booking process efficiently
  • —Wireframes and UI design system
  • —Interactive prototypes and user testing
3

Development & Integration

  • —Built a robust booking system with real-time availability and quote calculator
  • —Business management integration and API connections
  • —Mobile-responsive web application with admin dashboard
4

Testing & Launch

  • —Comprehensive testing across devices and emergency booking simulations
  • —Quality assurance and performance optimization
  • —Successful launch with team training

Impact

The results

From 30 mins to 45 seconds

Booking Response Time

+92% increase in same-day repairs

Job Completion Rate

4.8/5 stars (up from 3.2)

Customer Satisfaction

+£180k in first year

Revenue Growth

Missed calls reduced from 23% to 2%

Operational Efficiency

"The new platform has revolutionised how we handle emergency calls. Customers can book instantly, and our dispatch system is incredibly efficient. We've seen a massive increase in bookings and our team is thrilled with the efficiency gains.

James Mitchell

Operations Director, EnviroTech

Capabilities

What we delivered

  • Full-Stack Web Development
  • Mobile-Responsive Design
  • Real-Time GPS Integration
  • Payment Processing
  • SMS/Email Notifications

Stack

Technologies we used

Next.jsTypeScriptPostgreSQLGoogle Maps APIStripeTwilioSocket.ioVercel

Let's work together

Ready to transform your digital presence?

Explore

More case studies

Recruitment Platform

NL Education

Teacher Recruitment Platform

View case studyStartup Recruitment Platform

LR Talent

Executive & HR Recruitment

View case studyB2B Recruitment

Rectify International

Energy Sector Recruitment & Consultancy

View case studyHybrid Headless E-Commerce

Sandalwood Memorials

Hybrid Headless Platform — Next.js, WordPress & 3D Memorial Rendering

View case studyHealth & Wellness Consultancy

Sandalwood Memories

AI-Powered Wellness & Remembrance

View case studyB2B Technical Services

HV Direct

Bespoke Travel Experience Specialist

View case study