EnviroTech Emergency Plumbing
24/7 Emergency Plumbing Service Platform
Client
EnviroTech
Duration
4 weeks
Year
2024
The Problem
24/7 emergency booking system with real-time availability
Instant quote calculator for various plumbing services
Mobile-first design for customers in emergency situations
Integration with existing business management systems
Clear service area mapping and technician dispatch
Our Approach
We built a comprehensive web platform that revolutionized their operations. Customers now submit emergency requests through an intuitive interface that captures property details, problem type, and location. Our system instantly matches available engineers to jobs based on proximity using GPS tracking, calculates dynamic pricing based on demand and complexity, and sends real-time SMS/email confirmations. Engineers receive job alerts on their mobile devices with full property information, can update job status in real-time (dispatched, en-route, completed), and customers track engineer arrival with live location updates. The system integrates with their accounting software for automatic invoicing.
Execution Timeline
Discovery & Research
- •Conducted user interviews with customers who had experienced plumbing emergencies to understand pain points and expectations
- •User journey mapping
- •Competitive analysis and technical requirements definition
Design & Prototyping
- •Created a calming, professional interface that guides stressed customers through the booking process efficiently
- •Wireframes and UI design system
- •Interactive prototypes and user testing
Development & Integration
- •Built a robust booking system with real-time availability and quote calculator
- •Business management integration and API connections
- •Mobile-responsive web application with admin dashboard
Testing & Launch
- •Comprehensive testing across devices and emergency booking simulations
- •Quality assurance and performance optimization
- •Successful launch with team training
The new platform has revolutionised how we handle emergency calls. Customers can book instantly, and our dispatch system is incredibly efficient. We've seen a massive increase in bookings and our team is thrilled with the efficiency gains.
James Mitchell
Operations Director, EnviroTech
Key Capabilities
Full-Stack Web Development
Mobile-Responsive Design
Real-Time GPS Integration
Payment Processing
SMS/Email Notifications