Service Platform

EnviroTech Emergency Plumbing

24/7 Emergency Plumbing Service Platform

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Client: EnviroTech
Duration: 4 weeks
Year: 2024

EnviroTech Emergency Plumbing project screenshot

The challenge

What we set out to solve

24/7 emergency booking system with real-time availability

Instant quote calculator for various plumbing services

Mobile-first design for customers in emergency situations

Integration with existing business management systems

Clear service area mapping and technician dispatch

Our approach

How we tackled it

We built a comprehensive web platform that revolutionized their operations. Customers now submit emergency requests through an intuitive interface that captures property details, problem type, and location. Our system instantly matches available engineers to jobs based on proximity using GPS tracking, calculates dynamic pricing based on demand and complexity, and sends real-time SMS/email confirmations. Engineers receive job alerts on their mobile devices with full property information, can update job status in real-time (dispatched, en-route, completed), and customers track engineer arrival with live location updates. The system integrates with their accounting software for automatic invoicing.

Process

Execution timeline

Discovery & Research

Conducted user interviews with customers who had experienced plumbing emergencies to understand pain points and expectations
User journey mapping
Competitive analysis and technical requirements definition

Design & Prototyping

Created a calming, professional interface that guides stressed customers through the booking process efficiently
Wireframes and UI design system
Interactive prototypes and user testing

Development & Integration

Built a robust booking system with real-time availability and quote calculator
Business management integration and API connections
Mobile-responsive web application with admin dashboard

Testing & Launch

Comprehensive testing across devices and emergency booking simulations
Quality assurance and performance optimization
Successful launch with team training

Impact

The results

From 30 mins to 45 seconds

Booking Response Time

+92% increase in same-day repairs

Job Completion Rate

4.8/5 stars (up from 3.2)

Customer Satisfaction

+£180k in first year

Revenue Growth

Missed calls reduced from 23% to 2%

Operational Efficiency

The new platform has revolutionised how we handle emergency calls. Customers can book instantly, and our dispatch system is incredibly efficient. We've seen a massive increase in bookings and our team is thrilled with the efficiency gains.

James Mitchell

Operations Director, EnviroTech

Capabilities